Feedback & support
Every user message in one place — without a helpdesk subscription
Bug reports find what tests miss; feature requests say what to build next. Rather than bolt on a helpdesk, support lives in the product’s own admin panel.
-
User
Fills in the contact form (General Feedback · Bug Report · Feature Request) — or simply emails support@comparecitysizes.com.
-
System
Every message becomes a ticket, categorized and stored with its full email history. Direct emails are received by AWS and threaded automatically, even when the user replies from their phone.
-
Owner
Opens the admin Feedback tab, filters by open / bug / feature, reads the whole conversation, and replies from the panel. The reply goes out from support@ and stays on the ticket.
-
Result
No shared Gmail password, no Zendesk seat, no messages lost in a personal inbox. One source of truth, run from a browser.
-
Typed feedback, not a free-text blob
Bug, feature and feedback categories each ask the user for the right details up front — reproduction steps for bugs, the ‘why’ for feature requests.
-
Real email threading
Standard Message-ID / In-Reply-To headers plus a plus-address fallback (support+ticket@) keep replies attached to the right ticket regardless of the user’s mail client.
-
Grew into a full mail client
The same pipeline now handles every @comparecitysizes.com address in a Gmail-style Email tab: auto-detected mailboxes, threaded reading pane, compose from any domain address, templates, and sending to registered users.





